Outbound Experience the most user friendly and sophisticated Predictive Dialing engine to ensure agent talk time is spent with customers and not listening to busy signals and answering machines. Our streamlined interface makes the whole experience super simple to setup, execute and manage with all the features in place to achieve the maximum number of successful calls by the minimum number of agents.
Inbound Quickly setup and easily manage multi-functional inbound calling for any number of agents. Utilize intuitive call routing with IVR-Interactive Voice Response and enjoy a seamless and consistent experience from the moment customers dial. With support for ACD - Automatic Call Distribution and Skills- Based Routing, enjoy the flexibility to prioritize inbound call traffic to maximize result
Voice Broadcasting Instantly send thousands of interactive phone calls, while managing the entire process right from the web. Combine IVR with Voice Broadcasting so recipients can be transferred to a Live Agent, or another Recorded Voice Announcement, extension or voicemail. Dial out over as many phone lines as you choose to get your message out fast and efficiently with Voice Broadcasting.
Webchat For quick customer engagement while visiting websites, webchat is becoming the latest marketing craze to engage and upsell online visitors. All TeleWorkers are equipped with Chat tools for fast and intuitive live online customer engagement for represent
Reports Customize reports on all areas of your campaign. See your campaign statistics at a glance or delve into each agentʼs results. Want a report that you donʼt see in our arsenal, weʼll create it for you!